Frequently Asked Questions
Everything you need to know about shopping with Wallace Bishop.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options through Afterpay, Zip, and PayPal.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within Australia. Express shipping is available for faster delivery, usually arriving within 1-2 business days depending on your location.
What is your return policy for jewelry and watches?
We offer a 30-day change-of-mind return policy for most items, provided they are in original, unworn condition with all packaging and certificates. Please note that earrings cannot be returned for hygiene reasons.
Do you offer professional ring resizing services?
Yes, we provide professional resizing for most gold and platinum rings. You can visit any of our store locations for a fitting or contact our customer service team for guidance on mail-in resizing.
Are your diamonds ethically sourced?
Absolutely. Wallace Bishop is committed to ethical sourcing. All of our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions.
How do I care for my jewelry?
To maintain the brilliance of your pieces, we recommend avoiding contact with harsh chemicals, perfumes, and lotions. We offer professional cleaning services in-store and sell specialized cleaning cloths for home maintenance.