Returns & Exchanges Policy
At Wallace Bishop, we want you to cherish your jewelry for a lifetime. If you are not completely satisfied with your purchase, you may return your item within 30 days for a refund or exchange, provided it is in original condition with all packaging.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Securely
Place the item in its original Wallace Bishop presentation box and ensure all certificates, warranties, and tags are included inside a secure shipping parcel.
Affix Shipping Label
Print your prepaid shipping label provided via email and attach it firmly to the outside of your package, ensuring no previous tracking labels are visible.
Drop Off and Track
Hand your package to your local postal carrier or drop it at an authorized collection point, then use your tracking number to monitor the progress of your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing